Plas Dinas Country House, Snowdonia

It's Andy and Julian Banner-Price's turn to host the competition at their swanky Plas Dinas Country House in Snowdonia, where they've allocated their guests their priciest rooms, costing between £190 and £250 per night. Peter and Sharron arrive in North Wales still reeling from receiving their own feedback forms, and immediately begin finding fault with seemingly every aspect of their room, particularly the antique furniture. A visit to the local slate museum provides a chance for the B&B owners to wash bedding the old fashioned way, and far from being a busman's holiday, it proves an unexpected hit. When it comes to the feedback forms Andy and Julian identify the chief complainers as the Sorskys.