Do Words Matter or Are We Too Sensitive?

Are we too sensitive as a society, or do words really matter? People are eager to give their opinion; but sometimes, there are real consequences, including losing your entire career with just one tweet. Kathy won Miss Michigan 2019 but got her crown removed the day after because of comments she made on social media which the pageant deemed offensive, insensitive, and inappropriate. Then, Carissa was on her way to an international modeling career when posts labeled as transphobic derailed her dreams. She even lied about being transgender herself. Can Dr. Phil help these 20-year-olds come out of their PR nightmare, or will they stand by their social media comments?